Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made,  please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

If you still have questions, Please contact us by email  service@a-sub.com